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OUR PROMISE TO YOU

We do our best to give you the best service possible at all times. We work hard to keep a professional and courteous approach in all areas of our company. Starting from order taking, to delivery, to overall customer satisfaction, our continuous objective is to be number one in Morocco ! Please let us know how we can improve our service at any time.

CUSTOMER SERVICE & PLACING ORDERS

MAROC ORGANIC ®️ Customer Service is available live by phone from 9 a.m. to 6 p.m. Monday through Friday at +212 6 61 69 38 11. After these hours, you can reach us via Whatsapp Business.

Orders can also be placed via our Whatsapp Business line. Any order received after working hours will be processed for your next available delivery day. Please contact customer service to learn more.  

INVENTORY & BACK ORDERS

Our catalogs correspond (unless otherwise noted) what we stock in our warehouse, upon availabilities. The good news is that can get for you almost anything that is available in the natural/organic trade, so if you do not see something that you need in our catalog, please don’t hesitate to ask for it. 

For ‘special order’ products, lead time can vary. For standard orders, it is 2 business days. It is possible that we  remove the ‘special order’ status from a product that you need on a regular basis Just let us know how often, and we’ll pass on this information to our purchasing team. 

Despite the fact that we have a very high customer satisfaction rate, we do not guarantee 100% of products to be in stock all the time. We also have minimum order quantities that are mandatory , and these vary depending on the products. This will need to be discussed with our sales team.

DELIVERIES

We cover all Morocco. We can usually provide you with a delivery time of 2 business days. Of course this window cannot be guaranteed at all times, but if you make a specific request, please contact us and our operations team will do their best to accommodate.

PRICING & TERMS

Prices are subject to change without notice. All opening orders must be paid on delivery. Our drivers will be collecting payments at the time of delivery, by check. If payments are done by wire transfer, they will have to be executed before delivery.   

All terms are subject to change based on satisfactory payment history and volumes of purchase. 

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